Look for quality in an ordinary working day
Quality conversations can start with everyday work: a welcome, a question answered, or a change handled well. Invite different perspectives and investigate the conditions behind what the team notices.
Observations. Evidence. Ideas.
News & Insights
News, observations, and practical ideas for people who support care. Explore what is changing and what it means for your community.
Explore the research behind our workSearch help
Start with a topic or a few words, or leave search blank to browse.
Search looks through titles, summaries, authors, and article text. With several words, each word must appear somewhere in the article.
Combine the options below, then choose Find articles. Results must match every option you choose. Leave an option set to All to keep that part open.
ThemesThe ideas an article explores
An article can belong to more than one theme. Explore what each covers and why we write about it.
- Caregiving & family life Selected
- The everyday experience of giving and receiving care: family relationships, changing roles, practical support, and time for yourself. We explore what helps care fit into a full life.
- Community & belonging Selected
- Friendship, shared purpose, creativity, volunteering, and welcoming places to gather. We explore how people feel known, contribute in ways they choose, and enjoy life together, and what makes participation possible.
- Care teams & transitions Selected
- Communication, shared care plans, and changes between home, hospital, and community support. We explore what helps people stay informed and involved as care needs change.
- Leadership & operations Selected
- Supporting staff, listening to participants, coordinating programs, and sustaining services. We explore the everyday decisions that help organizations serve people well.
- Technology & responsible AI Selected
- Digital tools, accessibility, privacy, and thoughtful uses of AI. We explore where technology can help, with human relationships, choice, and judgment guiding its use.
- Policy & industry change Selected
- Changes in care policy, funding, research, and service delivery. We consider what these developments could mean for people, families, and the organizations supporting them.
SettingsCommunities and organizations
Find articles relevant to a community, care setting, or organization. These options include people and partners as well as places:
- Families, caregivers, and volunteers
- Funders and foundations
- Community centers and day programs
- Care agencies and community partners
- Health systems, providers, payors, and partners
- Device and technology companies
- Developers and product builders
Reader rolesThe perspective you want to explore
Choose a perspective that interests you. You can read from any role:
- Caregiver
- Volunteer
- Frontline staff
- Program manager
- Executive / CEO
Article typesThe kind of reading you are looking for
- Industry news
- Developments and findings from across care and community life.
- genus perspective
- Our interpretation of evidence, observations, and ideas.
- Practical guide
- Steps or suggestions you can put into practice.
- Company update
- News about genus and our work.
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Matching articles
37 articles · Page 2 of 4
Keep another way in when the service goes digital
A digital route works better when people can get support or use a suitable alternative. Plan those routes as part of the service, including who answers when someone cannot complete the online step.
Prepare the service before a hot day changes it
Hot weather can change how a program uses its rooms, transport, and staff time. Leaders can check the operational arrangements early and make sure participants can understand any changes.
Make learning usable on the next shift
Completing a course is one step in learning a role. Arrange a chance to practice, a person who can help, and a way to check how the learning fits the actual work.
Let a complaint reach the work that needs changing
Resolving an individual complaint and learning from it are connected responsibilities. Examine the process behind the experience, give someone ownership of the response, and check any resulting change.
Find the barrier before sending another reminder
If people are not reaching a service, examine the journey before adding more prompts. Opening times, travel, information, and the way an invitation is delivered may change what is possible.
Buy for the work your team actually does
A convincing demonstration is the beginning of a purchasing conversation. Test a proposed tool against an ordinary workflow, include the people who will use it, and clarify the support required after launch.
Count the follow-up work before adding another form
A new form creates work beyond the moment someone fills it in. Decide who will review, clarify, and act on the answers before adding another request to a busy service.
Protect time for a useful supervision conversation
A regular conversation can help a colleague think through the work and ask for support. Its value depends on preparation, a private setting, and follow-through on the issues that need attention.
Choose a number that helps you decide
A busy dashboard can leave the next decision unclear. Select a few measures that answer a real operational question, understand what they leave out, and decide what you will do with the result.
Keep people’s priorities in the budget conversation
Budget choices shape the service people can use. Bring practical knowledge from participants and staff into the options, explain the limits, and examine what each proposed saving would change.
Write down what the partnership is there to do
A partnership needs shared expectations about the service it offers. Clarify the purpose, responsibilities, boundaries, and contact route before a participant depends on the arrangement.