genusAI
Practical AI. More room for human connection.
Capture a moment. Find the words. Make sense of a busy day. genusAI helps with the work around care—so people can give more attention to the people they serve. Evidence, experience, and your purpose guide the assistance.
Useful in the moment
Help where the work happens.
genusAI brings AI assistance into genusConnect experiences. We focus on specific tasks where it can reduce effort, improve clarity, and help someone take a useful next step. The available assistance depends on the product, enabled workflow, and your role.
Dictate what happened.
Speak a note about an event, activity, or interaction. Turn your words into a draft, then check the people, timing, and details before saving it.
Polish a message before sending.
Make a message clearer, more concise, or easier to understand while keeping your meaning. Review the wording and choose when it is ready to share.
Summarize a call.
With the required consent and an approved transcript, prepare a recap of what was discussed, agreed next steps, and open questions. The person responsible checks the summary.
Review patterns over time.
Bring selected observations and activity records together to look for changes, recurring themes, or gaps worth a closer look. Use those signals to guide questions and follow-up.
Create content with a purpose.
Develop an activity, explanation, question set, or learning resource for a particular audience. Start from useful source material and a real need; review the draft before using it.
What guides genusAI
Evidence gives direction. People give it meaning.
A capable model is one ingredient. We bring together research-informed insights, practical expertise, and real-world experience with the mission of each partner and the needs of the families being served.
carePhysics helps shape the questions we ask: What matters to this person? What could help them participate? Which resource or next step fits their situation? Genus skills turn that approach into reusable task guidance, language, and review expectations.
The goal is to connect people with useful resources and an informed approach to care. In supported workflows, Companion can also explain a page, find a resource, or guide a team member through a task.
The right model for the work
Broad capability. Focused, private assistance.
Frontier models for larger creative and development projects. We use leading general-purpose models for work such as creating content and developing software, using de-identified information. Private participant records do not belong in general content or coding prompts.
Genus models for sensitive and everyday work. Our models build on open-source foundations, are trained on Genus skills, and run on Genus hardware and data systems. They support private information handling and focused tasks such as sensitive exchanges and real-time analysis.
Matching the model to the task also helps control operating costs. That supports our aim to keep useful assistance accessible to families, community organizations, and the wider public. The models, data boundaries, and enabled features are agreed for each deployment.
From a need to a useful resource
Create content people can actually use.
Start with the partner’s mission, the audience, and the experience you want to support. genusAI can help organize source material, develop a draft genus Tile or pathway, and adapt the wording to the purpose of the activity.
For example, a day-center team might prepare a conversation activity that invites participants to share a familiar memory. A care organization might turn an approved resource into a clearer explanation for families. The responsible team checks the sources, accuracy, accessibility, and fit before publication.
- Bring the goal, audience, and relevant expertise into the brief.
- Use research and approved resources to inform the draft.
- Review what the content says and how people will experience it.
- Learn from use and feedback, then improve the resource.
Summaries and patterns
Turn recorded information into a clearer picture.
A call recap can bring decisions and next steps into focus. A day review can draw together selected attendance, activities, and observations. Looking across available records can help a team notice recurring questions, changes in participation, or missing follow-up.
genusAI helps organize the information provided. A useful review separates what was recorded, what needs clarification, and what someone should review next. The team checks the source records, corrects omissions, and chooses the right audience for the summary.
Patterns are prompts for human attention. They do not, by themselves, establish a diagnosis or prove that a service caused an outcome.
From words to a reviewed next step
Prepare the work. Keep approval with the person.
Authorized staff can ask Companion to prepare supported actions, such as a reservation change, an attendance entry, an activity note, or a family-report draft. The workflow gathers missing details and presents the proposal for review.
Ask and clarify
Say what you want to do and resolve missing or ambiguous details.
Review the proposal
Check the person, date, facts, and intended action.
Approve or reject
An authorized person decides whether the supported change should happen.
Check the result
Confirm the reported result and any follow-up needed in the underlying workflow.
Designed to support people
Human judgment is part of the workflow.
People bring the relationship, context, and responsibility. AI helps prepare, organize, and explain. We agree with each partner which tasks are enabled, what information they use, who can review an output, and how to address mistakes.
AI can be wrong. Review factual details and source material before using an output, keep private information within its approved audience, and follow established care and emergency procedures. Shared learning across partners does not mean shared access to private records.
The genusAI pyramid
Build from AI capability toward community purpose.
Our original eight-layer pyramid describes the work around a model: define the rules, select relevant information, try the experience, learn, and shape it with the people who will use it. Read from the foundation upward.
These are design and review layers. The pyramid explains our approach; it is not a claim that a model or a diagram can guarantee a particular result.
AI
Choose an appropriate model and task. Research, expertise, and Genus skills inform the assistance.
Regulations
Define the applicable rules, data boundaries, permissions, and responsibilities with the partner.
Filter
Select relevant sources and context. Keep the information used within the task’s approved scope.
Preview
Try the experience in a controlled setting. Check its usefulness and limits before wider use.
Feedback
Listen to staff and families, correct mistakes, and review how the experience works in practice.
Customize
Shape the experience around the partner’s mission, resources, workflows, and community.
Personalize
Adapt to the person’s preferences, circumstances, and role using appropriate, authorized context.
Community
Connect useful resources, human expertise, and a shared purpose around the people being served.
An illustrative care journey
The value comes back to a human connection.
A coordinator prepares a discussion resource. A facilitator brings it to a shared activity. Afterward, staff dictate what happened, review the note, and prepare a clear family update. A family member’s question becomes the starting point for the next conversation.
genusAI can assist at those practical moments. The conversation, understanding, and relationship are the purpose. We work with each partner to choose the useful steps and learn from the experience.