Solutions in practice
Ways to use genusConnect
A program usually needs a combination of tools. These Companion solutions bring related capabilities together around particular kinds of work, with room to adapt to the people and organizations involved.
Examples, not a single required approach
These are examples, not customer stories or promises of outcomes. The combination available to your program will be agreed with your team. Each detailed page explains the intended use and the questions to work through together.
The main worked example
Day Center Companion
For participants, family caregivers, day-center staff and program leaders. Community Sense is the operational workspace in the Partner Portal; Day Center Companion describes how that work can connect with resources, shared activities and family communication.
The example below follows a day from intake to follow-up. It is an illustrative combination, not a customer story or evidence that every connection is active in every program.
A day together
From getting to know someone to the next day
Participant, family and intake staff
Learn what matters
Intake captures preferences, strengths and support needs. Staff check the information before carrying relevant context into the participant profile.
Intake and care management Coordinator and program staff
Prepare for the visit
Care cues help staff prepare. Reservations support planning around demand, capacity and local policy. A reservation is a plan, not evidence of attendance.
Participant and arrival staff
Welcome and record arrival
Staff compare the expected roster with who arrives, record check-in and note relevant handoff information. The next staff member can begin with context.
Participants and facilitator
Share an activity
A facilitator chooses a reviewed resource or activity for the group. Care Wall or Mingle can provide shared media, questions or a supported game where configured.
Session tools Direct-care and activity staff
Record what happened
Staff record participation and relevant observations close to the moment. They distinguish factual observations from interpretations and keep internal notes separate from family-facing material.
Authorized staff reviewer
Review the day
Staff check selected records and correct any AI-assisted summary. Unsupported wording, missing context and sensitive details are addressed before approving a family report.
AI-assisted review Staff and authorized family recipient
Return a reviewed story home
An approved report can be prepared as a PDF or shared through an enabled Care App workflow. Staff choose the appropriate channel; urgent or sensitive matters follow the center’s own procedures.
Family app experience Closing staff and the next team
Carry follow-up forward
Checkout and closeout help reconcile the day. Staff identify what remains open, agree who will follow up and carry relevant family context into preparation for the next visit.
For the transition home
Discharge Companion
For patients, family caregivers, discharge teams, and community support services. The experience brings discharge resources and follow-up support into a place people can return to after leaving the hospital.
Illustrative workflow: a team prepares relevant resources, a family member revisits them through the care experience, and staff use the available coordination tools to support follow-up. Content, pathways, and team workflows are configured around the program; clinical advice and escalation remain the responsibility of the care team.
For dementia care programs
GUIDE Companion
For people living with dementia, family caregivers, navigators, clinical teams, and community programs. GUIDE Companion brings resources, connections, and program coordination into a shared approach to support.
Illustrative workflow: a navigator helps a family find relevant guidance and community services, the family uses the care experience between conversations, and the program team reviews participation and follow-up needs. The tools support the work; they do not by themselves establish CMS eligibility, compliance, or reimbursement.
Home care
A smaller home-care example
A coordinator prepares a reviewed resource about an everyday support task. A family caregiver revisits it in the care experience and raises a question during a conversation with the team. Staff record the relevant follow-up in their configured workflow and decide who should respond.
This example combines content, family connection and staff coordination. It does not require every product or assume an automatic connection to another care-record system.
Your program
Your program may look different
These examples are starting points. A home care agency, assisted living community, or foundation-supported program may combine the same tools differently. We can work through your goals, existing services, and practical constraints before deciding what to build.