The Mingle room
Live audio, video, and chat give participants ways to join the conversation. Media-device permissions and room access shape which options are available to each person.
Products & tools
Coaching & Mingle
A shared activity can make a conversation easier to begin. Mingle brings people into a live room; coaching tools help a person prepare and guide the time together.
Who it is for
For people meeting across distance
A participant might join a family member, a peer, a volunteer, or a staff-led group. The purpose could be a friendly game, a discussion, a learning activity, or time with someone they know.
The participant experience and the facilitator's workspace have different roles. Mingle is the place people meet. The coaching console helps the person leading a session organize the material and manage the room.
The components
What makes up a session
The facilitator console
A staff member or facilitator can work with a prepared session plan, select scenes and questions, preview media, and see room participants and chat.
Shared media and questions
Prepared images, video, and questions can give the group a common focus. A facilitator decides when to move on, return to a topic, or make space for someone to respond.
Games and conversation
Supported Mingle experiences include bingo, tic-tac-toe, Connect Four, and Reversi. Some offer individual practice as well as live play. The games exposed in a particular room or host console may differ.
In practice
A day-center group joined by a volunteer
An illustrative session. The room, equipment, and invitation arrangements would be agreed for the program.
Prepare the room
The facilitator chooses a short activity, checks the media, and arranges access for the invited volunteer. Staff make sure participants can hear, see, and take part comfortably.
Share the activity
The group starts a supported bingo game or uses a prepared question to begin a conversation. A human facilitator guides the pace and helps people participate.
Listen before planning again
Staff ask what people enjoyed and what was difficult. They can record relevant observations through the program's staff workflow, rather than assume that joining the room tells the whole story.
How it connects
Part of the program, not a separate island
People may enter Mingle through the Care App or Care Wall. Staff prepare media and questions with the content tools and use the Partner Portal's facilitator workspace. An activity can sit alongside a day-center program, family support, or education.
Where AI helps
A human coach is not an AI assistant
A human facilitator brings attention, judgment, and a relationship with the people in the room. AI assistance can help with supported preparation tasks, such as drafting material to review before a session. It does not replace the person leading it.
An AI voice or other assisted feature, where configured, should be explained to participants. Recording, transcription, or additional analysis should never be assumed simply because someone joins a live activity; the program needs clear choices and appropriate consent.
What to confirm
Make the session work for its participants
Confirm the room format, guest access, available games, connection quality, and device needs before planning a session. A group using one shared screen may need a different arrangement from people joining on individual devices.
The tools support connection and participation. They are not, by themselves, a clinical assessment or proof that a particular activity improved someone's health. People's preferences and feedback should guide what happens next.