Care App: everyday connections
Invited community members can use the enabled features for updates, conversations, events, tasks, photos, and resources. The app gives these activities a familiar place to return to.
Products & tools
Care App & Care Wall
A place to keep in touch, and a place to find something useful. The Care App and Care Wall offer different ways to take part in the same care community or program.
Who it is for
For the people taking part
Participants, family members, caregivers, and other invited supporters may need different things from the same program. Someone might want to check an event, share a moment, return to a resource, or see an update from the people helping their parent.
The Care App brings everyday community activities together. The Care Wall is a more focused way to explore prepared resources and activities. A wall can be part of a personal experience, a public resource collection, or a shared-screen activity, depending on its setup.
The components
Two experiences, with different jobs
Care Wall: a focused collection
A wall organizes content into tiles: articles, media, documents, questions, useful links, and activities. Resource navigation helps people find their way through a collection without needing the full app experience.
Community membership
People join a particular community or program. Invitations and permissions help determine what they can see and do; being part of one community does not open another community's information.
Media and participation
Prepared resources can include playback, reading, feedback questions, and entry to a Mingle activity. The available controls come from the content and the experience configured for that audience.
In practice
A resource that stays useful after the visit
An illustrative day-center example, not a customer result.
Prepare something relevant
An educator prepares a short resource about a familiar activity, with clear instructions and a question. The team chooses the wall or program where it belongs.
Use it together
A facilitator opens the resource during the day. Participants can watch, read, discuss, or respond using the supported format, with help where needed.
Return to it at home
Where the program has made the resource available, a family member can revisit it through the app or wall. A reviewed update can provide context for a conversation about the day.
How it connects
Prepared by teams, used by people
The Partner Portal is where staff organize the program and its content. Authoring tools prepare the resources; the app and wall are places people encounter them. Mingle adds a live conversation or shared activity when that is useful.
Where AI helps
Help finding a next step
Supported AI guidance can help someone understand the experience or find relevant information. Staff may also use AI assistance while preparing the content a person later sees.
These are different tasks. A prepared resource, a conversation with a person, and a response from an AI assistant should be recognizable as such. AI does not receive unrestricted access to a family's conversations or records simply because the tools are connected.
What to confirm
Choose the experience people can use
We work through the audience, devices, sign-in needs, content, and permissions with your team. Not every app feature belongs on every wall, and a public wall should not be treated as a private care record.
Shared-screen use, guest access, media controls, and links into other tools need to be confirmed for the intended setup. Start with the activities people need most, then make room for feedback from participants and supporters.